April 2007

Speech solutions you can trust

Are you or your customers frustrated by automated phone systems? Is your personal information safe? Click on the stories below to see why you can trust VoxGen to deliver speech solutions that will set your business apart from the rest.

Raising industry standards once again

VoxGen has become the first company in its field to be awarded ISO/IEC27001:2005 certification which recognises industry best practice in data security and integrity. Already certified for the highest standards in Quality Assurance, the award reflects VoxGen’s commitment to reliability, quality and security.

Boosting revenue for worldwide disaster relief

Global disaster charity Islamic Relief Worldwide has praised VoxGen for its help in deploying their new telephony-based donation system. By cutting out admin and making it easier for people to make donations, the new system means a higher percentage of donations reaches the actual beneficiaries on the ground.

Bridging the cost-quality gap

Speech recognition will almost always cut call-centre costs but if the customer service is poor it can also damage profitability. The cost of disgruntled customers will almost always outweigh any savings. Companies need designs that fit long-term CRM strategies and pricing models that incentivise the speech provider to deliver on the objectives of the business and meet the needs of their customers.